Refund Policy

Simple and fair: if we got it wrong, we make it right. Here's exactly how refunds work for subscriptions and credit packs.

Subscriptions

• Cancel anytime from the billing page. You keep full access until the end of your paid month — we don't cut you off mid-cycle.
• We don't refund partial months: if you cancel on day 10 of a $19 month, you keep the service until day 30 but the $19 isn't prorated back.
• If a billing error charges you incorrectly (double charge, wrong plan), we'll refund the difference as soon as you tell us.

Credit packs

• Credit packs are one-time purchases. Once credits are applied to an end user's meter, they're considered delivered and are non-refundable.
• If a pack purchase completes but the credits never arrive (a failed fulfillment on our side), we'll either apply the credits or refund the purchase — your choice.
• If you bought a pack by mistake and none of the credits have been used, contact us within 7 days and we'll refund it.

How to request a refund

Message us via the contact page (subject: "Billing & subscriptions") from your account email, including what happened. We handle refund requests within 3 business days. Approved refunds go back to the original payment method via Stripe and typically arrive within 5–10 business days.

Chargebacks

Please talk to us before filing a chargeback — it's slower for you and expensive for us, and we'd almost always rather just refund you. Accounts with chargebacks may be suspended while the dispute is resolved.

Free tier

The free tier costs nothing, so there's nothing to refund — but if something's broken, we'd still like to hear about it.